Warranty Policy

At Misaki, we take immense pride in the quality and durability of our shears, razors, and accessories. We are committed to providing our customers with tools that not only deliver exceptional performance but also stand the test of time. To reinforce our commitment to quality, we offer a comprehensive Lifetime Warranty that covers material and workmanship on all our hair-cutting shears and razors.

What's Covered:

Our Lifetime Warranty is a testament to the craftsmanship and superior materials used in the production of our tools. We are pleased to offer this warranty as a demonstration of our confidence in the longevity and performance of our products.

The warranty covers:

Material Defects:
We guarantee that all our shears and razors are free from defects in materials. If a defect is found, we will repair or replace the product, ensuring it functions as intended.

Workmanship:
Our products are crafted by skilled artisans and undergo rigorous quality control measures. We stand by the workmanship of our items, and in the event of any workmanship-related issues, we will provide the necessary repairs or replacements.

What's Not Covered:

While we are committed to maintaining the quality of our products, it is important to note that our Lifetime Warranty does not cover:

Normal Wear and Tear:
Over time, all tools may experience some degree of wear due to regular use. This includes natural wear of cutting edges and minor cosmetic imperfections. Such wear and tear are considered part of the product's normal lifespan and are not covered under this warranty.

Accidental Damage:
Accidents happen, and we understand that. However, any damage caused by accidents, mishandling, or misuse of the product is not covered by our Lifetime Warranty.

Maintenance:
Routine maintenance, such as sharpening, cleaning, or adjustments, is the responsibility of the user and is not included in this warranty. We recommend regular maintenance to ensure the optimal performance and longevity of our products.

How to Claim the Warranty:

If you believe your hair-cutting shear, razor, or accessory is covered under our Lifetime Warranty, please follow these steps:

Contact Customer Service:
Reach out to our customer service team through our website or the contact information provided with your purchase. Provide them with the details of the issue and your proof of purchase.

Evaluation:
Our team will evaluate the product and determine whether the issue is covered by the warranty.

Resolution:
If the issue is covered, we will either repair or replace the product at no cost to you. We will strive to make this process as efficient as possible to minimize any inconvenience.

At Misaki, our Lifetime Warranty is a testament to our dedication to quality and customer satisfaction. We believe that our shears and razors are investments that should last a lifetime, and we stand behind our products to ensure they do just that. With our Lifetime Warranty, you can have peace of mind knowing that you are making a wise and long-lasting choice for your cutting needs.